Privacy Policy for ChipXpert
Effective Date: March 3, 2025
1. Introduction
ChipXpert (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose information when you use our mobile application and our website at www.chipxpert.us. By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information Collection and Use
For a better experience, we may require you to provide us with certain personally identifiable information, including but not limited to:
- Account Information: Name, email address, and phone number when you register for courses or fill out forms.
- Device Identifiers: We automatically collect certain technical data such as your IP address, device model, and operating system version to improve app performance.
- Push Notification Data: We use Firebase Installation IDs to deliver push notifications to your device.
3. Third-Party Services
Our app uses third-party services that may collect information used to identify you. These include:
- Google Firebase (FCM): Used to deliver real-time notifications about course updates and batch timings.
- WebView: Our app displays web content from our official website. Any data entered into the WebView is subject to our website’s security practices.
4. How We Use Your Data
We use the collected information for the following purposes:
- To provide and maintain our educational services.
- To notify you about changes to our courses or schedule.
- To provide customer support and respond to your inquiries.
- To monitor usage and improve the technical performance of the app.
5. Data Security
We value your trust in providing us your personal information and use commercially acceptable means of protecting it, such as encryption during transit. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention and Deletion
We retain your personal data only as long as necessary for the purposes set out in this policy. Users have the right to request the deletion of their personal data or account information by contacting us at the details provided below.
7. Children’s Privacy
Our services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track the activity on our service and hold certain information to improve and analyze our website’s performance.
- Performance Improvement: Cookies help us understand how students interact with our course pages so we can provide a faster and more seamless learning experience.
- Control: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
10. Our “No Data Selling” Guarantee
At ChipXpert, your privacy is our priority. We want to be 100% transparent:
- Zero Data Trading: We do not sell, rent, or trade your personal data, contact information, or learning history to any third-party companies or advertisers for any reason.
- Internal Use Only: Any information collected is used strictly for internal purposes—to manage your course enrollments, provide technical support, and send you relevant notification updates about your classes.
11. Local Storage of Notifications
Our “ALERTS” feature is designed to help you keep track of important course updates and batch timings.
- Local History: When we send a push notification, a copy of the message text (Title and Body) is stored locally in your device’s private storage (SharedPreferences).
- User Control: This history is stored only on your device and is not uploaded to our servers or shared with any third parties.
- Data Deletion: You have full control over this data. You can clear your notification history at any time using the “Clear All” button within the Alerts area of the app, or by clearing the app’s cache in your phone settings.
12. Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us:
- Email: info@chipxpert.com
- Website: www.chipxpert.us
- Phone: +91 8309818310
